Shipping

At Neo Hyphen, we’re committed to being sustainable and making shipping more efficient. We aim to reduce our carbon footprint while delivering your gear right to your door.

Within South Africa

We offer nationwide shipping across South Africa through our trusted courier partner, Fastway. Our standard shipping rate is R100, but in certain cases, especially if you're located in more remote areas, shipping charges may be slightly higher. If that happens, we’ll notify you via email to confirm the correct shipping rate.

Local Shipping Schedule

To reduce our environmental impact, we ship orders only on Mondays and Thursdays. Orders placed after Thursday will be shipped the following Monday. This allows us to consolidate shipments and reduce emissions, keeping things as eco-friendly as possible.

Local Shipping Timeline

Once your order is dispatched, you can expect delivery within 3 to 5 working days.

If you have any questions or want to confirm your shipping rate before placing your order, drop us an email at hello@neohyphen.com, and we’ll help you out.

Outside South Africa

We also offer international shipping to locations including Australia, Europe, the United States, the United Kingdom and beyond. Want your Neo Hyphen gear delivered internationally? drop us an email at hello@neohyphen.com and we’ll make sure everything is sorted to get your order to you without a hitch.

International Taxes and Duties

For international orders, please be aware that import duties, taxes, and additional charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. We recommend checking with your country’s customs office to understand what additional costs may apply before you purchase.

These duties are typically collected by the delivery freight company or when you pick up your parcel. They are not to be confused with shipping fees.

If you refuse the shipment due to local import duties or taxes, the parcel will be returned to us. In such cases, Neo Hyphen reserves the right to charge an administration fee for the return.